Shipping & Return

Jivada- Rejuvenate Life!

We have developed the products with lot of research and love. 

Purchases are shipped from our respective warehouses by reputed logistics service providers. Please allow 5 -7 number of business days for delivery from receipt of your order.

Jivada is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange / Returns Policy. 

No Refund shall be made once goods are sold.

In case you have concerns related to your purchase, drop us a mail within 24 hours of delivery with details at namaste@jivada.in

In case you received a wrong item/product missing case.

In case a wrong product has been delivered or the product is missing in the package, please send us an email to namaste@jivada.in or call on 9124301222 within 48 hours of the delivery date with the following details.

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details.

Once we receive all these details, our customer delight team will address your query within 24 hours.

In case you have received a damaged item.

If you claim the product leaked or it was damaged during the delivery process, please send us an email to namaste@jivada.in or call on 9124301222 within 48 hours of the delivery date with the following details.

Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images and videos of unboxing to support the complaint with a batch number that is mentioned near the MRP

Once we receive all these details, our customer delight team will address your query within 24 hours.

In case you have concerns related to the product.

If you have a product quality complaint, please write an email to namaste@jivada.in or call us on 9124301222 within 2 days of receiving the products and provide the following information. We’ll review the email and respond within 24 to 48 hours:

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint:
Images of products received & batch number mentioned near the MRP

Once we receive all these details, our customer delight team would like to address your issue over a call and resolve the query within 24 hours.

Cancellation Policy :

If you wish to cancel your order, you can do so by sending us an email at namaste@jivada.in within 2 hours of placing the order.
You can also call on our Customer Care number +91-9124301222 

(Timings: Mon to Sat – 9:30 am – 6:30 pm)
Once orders have been dispatched, they cannot be cancelled.
An order, once delivered, can & will not be returned.

In case your order is marked delivered but not received by you.

Drop us an email at namaste@jivada.inor call us at 9124301222 within 2 days (48 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.

Shipping charges on purchase.

We offer FREE Shipping on all orders above Rs. 500+, which is changed from time to time. You should consider the shipping rates shown at the time of check-out as final.